Does Netnari replace our OSS / BSS?

No. Netnari reads OSS, BSS, ITSM and CX signals — it correlates them. It is the cross-system, proactive operational layer above your stack.

Can Netnari ingest pattern detection from our own data scientists?

Yes. Netnari treats your existing pattern / churn / propensity models as first-class signals — it sources, scores and acts on their output.

How does Netnari handle regulated customer data?

Netnari operates inside the customer's residency in Dedicated and Sovereign tiers. Customer PII does not leave the customer's foundation.

TELECOM & NETWORK OPERATIONS INTELLIGENCE

Netnari · Customer truth, not just network data.

Cernari connects customer experience, network perception, fiber operations, ITIL patterns and governance signals into one operational layer. NOC + CX teams see what is affecting users before escalation spreads.

Book a demo All surfaces

Netnari — Telecom & Network Operations Intelligence

A MORNING ON NETNARI

Sourced. Scored. Actionable.

07:38 Customer experience model 92%

NPS in Berlin West down 5 pts WoW. Fiber-delay cluster suspected.

Suggested action
Notify fiber-ops lead; open ITIL ticket.
08:20 Field ops / activation queue 95%

Activation delay in Hamburg North up 27%; 14 orders past SLA.

Suggested action
Re-assign 4 jobs to flex crew.
09:06 ITIL / pattern detection 88%

Incident cluster around Munich-South PoP — 6 tickets in 90 min.

Suggested action
Escalate to NOC L2.
10:02 Perception × technical model 84%

Customer-perception score diverged from technical KPI in 3 regions.

Suggested action
Open a CX review for tonight.
10:48 CX / churn model 90%

Churn-risk: 28 high-value Frankfurt accounts with low recent NPS.

Suggested action
Trigger retention play; sales notified.

SAMPLE QUESTIONS

What you can ask on day one.

“Which regions lost NPS in the last 7 days, and what is driving it?”
“Where do customer-perception scores diverge from technical KPIs?”
“Which fiber-activation queues breached SLA this week?”
“Which PoPs show forming incident clusters?”
“Where is churn risk concentrating, by region and segment?”
“Which support patterns repeat and signal a deeper issue?”

CONNECTS WITH

Reads the systems you already trust.

OSS / BSSITIL / ITSM (ServiceNow, Jira)Field activation queueNetwork telemetry (PoP-level)CX survey / NPS providerCRM (Salesforce, Dynamics)Incident pattern model

Netnari does not duplicate your stack — it reads, correlates, and acts on the systems you already own. Source citation and confidence score remain visible on every answer.

Why it matters

Turn customer impact into technical priority before churn and support load rise. Net-promoter recovery and operational efficiency in one signal.

QUESTIONS WE HEAR

Honest answers, no marketing fog.

Does Netnari replace our OSS / BSS?: No. Netnari reads OSS, BSS, ITSM and CX signals — it correlates them. It is the cross-system, proactive operational layer above your stack.
Can Netnari ingest pattern detection from our own data scientists?: Yes. Netnari treats your existing pattern / churn / propensity models as first-class signals — it sources, scores and acts on their output.
How does Netnari handle regulated customer data?: Netnari operates inside the customer's residency in Dedicated and Sovereign tiers. Customer PII does not leave the customer's foundation.

See Netnari on your foundation.

30-minute walkthrough on your Fabric, Snowflake, Databricks or BigQuery workspace. We bring example questions for telecom & network operations intelligence; you bring the system you can't quite see.

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